Returns & Exchanges Policy
At Cougar Sales & Rental, we stand behind the quality of our equipment and supplies. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all manuals, accessories, and documentation are included to avoid restocking fees.
Ship the Items
Affix the provided return label to your package and drop it off at any authorized carrier location, or schedule a pickup for larger equipment rentals.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing